Shipping, Warranty & Returns Policy

At a division of Amandi Holdings Limited, we strive to provide our customers with a seamless and convenient shopping experience. As part of our commitment to exceptional service, we have outlined our shipping policy below to ensure transparency and clarity regarding shipping rates, delivery times, and other important details. Please read this document carefully before making a purchase.

Shipping Rates and Options:

  • Standard Shipping: For orders being shipped to the 48 congruous states, we offer a flat shipping rate of $19.50. This rate applies to orders of any size below $500.
  • Free Shipping: We provide free standard shipping to the 48 congruous states for orders totalling $500 or more.

Delivery Timeframe:

Our team is dedicated to processing and dispatching your order as quickly as possible. Once your payment is verified and the order is confirmed, please allow 1-2 business days for order processing and preparation. After that, the estimated delivery time is as follows:

  • Standard Shipping: Typically, orders shipped via standard shipping within the 48 congruous states will arrive within 3-7 business days. Please note that these are estimated timeframes and actual delivery times may vary due to unforeseen circumstances or external factors beyond our control.

Order Tracking:

To keep you informed about the progress of your order, we provide tracking information for all shipped orders. Once your package has been dispatched, you will receive a confirmation email containing a tracking number and instructions on how to track your shipment. Please note that it may take a few hours for the tracking information to become available.

Shipping Restrictions:

Currently, we only offer shipping within the 48 congruous states. We regretfully cannot ship to PO boxes or APO/FPO addresses. For international customers or customers residing outside the 48 congruous states, we apologize for any inconvenience caused, as we do not currently offer shipping to these regions. We recommend contacting our customer support team for alternative options.

Order Modifications and Cancellations:

If you need to modify or cancel your order, please reach out to our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, we may be unable to make any changes or cancellations.

Damaged or Lost Shipments:

We take great care in packaging and ensuring the safe delivery of your order. However, in the rare event that your package arrives damaged or is lost in transit, please contact our customer support team immediately. We will initiate a thorough investigation and work with the shipping carrier to resolve the issue promptly.

For any further questions or concerns regarding our shipping policy, please don’t hesitate to reach out to our customer support team. We are here to assist you and provide the best possible service. a division of Amandi Holdings Limited reserves the right to update or modify this shipping policy at any time without prior notice. Please refer to the most recent version available on our website.


All returned product must be authorized for return and in sellable condition. These returns will be subject to a minimum 25% restocking charge. Returns for credit will not be accepted 30 days after the invoice date. will not credit shipping charges on any order and will only cover extra shipping charges (reship) for the following reasons: Wrong item was sent warehouse/handling fault (might not want the product back), wrong item count warehouse/handling fault (might not want the item back), order shipped to wrong address warehouse/handling fault, Damaged item upon arrival poor packaging warehouse/handling fault.

Required Information for Return Authorization

So that we can process your return as quickly as possible, please provide us with the following information:

Order information Please include any one of the following so that we can identify the order:

 Sales Invoice number

 Web order number

 Pick ticket number

 PO Number/Name

Part number

Please provide us with the part number you are requesting to return.

If the item is defective

 Provide us with the details of the problem you are experiencing.

 If possible, attach pictures of any damage caused or any error codes

 Serial number or Date Code


If a replacement is needed:

 Place a new order for a replacement. Credit for the defective item will be issued as soon as it arrives and is processed.

 If you are a credit card account, a replacement can be sent on special RMA Net 30 Terms. Credit for the defective item will be applied to this order. If the defective item is not returned within 30 days, your card will be charged for the replacement.

If the item is damaged

 Provide pictures of the damage to the item, the inside, packaging and outside of the box that the part arrived in. If the part is not what you ordered

 Provide pictures of the labels on the item as well as a picture of the item itself, include part numbers, serial numbers, and any other pertinent information that may be on the packaging. This will help us identify what you received.

o If the item was shipped to you in error:

 We may arrange for the wrong item to be picked up and sent back to us

 The correct item will be shipped out to you

If you ordered the wrong item:

 The item must be shipped prepaid

 The item must be unopened to receive credit

 Correct item will be shipped as a new order Once you have provided us with the requested information, we will review your request and notify you with an RMA (Return Merchandise Authorization) number and instructions on how to return the item to us.

Please note that there may be instances where it is not required to return the item back to us. We will notify you about this as well after the information sent has been reviewed.

If you have any additional questions, comments, or concerns, please include this with the information in the email back to us regarding your return. Items that will not be authorized for return

 Used or installed items

 Discontinued items

 Items that are not in new condition:

o Cartons, bags, or labels are torn o Items have been unpacked and repacked without original packing materials

You will be notified if the returned item is ineligible for credit, or if a restocking fee will be applied. You may request for the item to be returned to you or scrapped.


3 Years from date of manufacture for plastics

3 Years from date of installation for 56 Frame Executive Series and Solar Brushless pumps

2 Years from date of installation for 48 Frame Executive Series

1 Year from date of installation for all other pumps

2 Year from date on pump sticker

1 Year from date of manufacture (packs, boards, topsides, etc.)

1 Year from date of purchase

12 Months from date of installation or 24 months from date of manufacture

2 Years from serial number or date of manufacture

1 Year from date of purchase

1 Year from date of manufacture (If repairable and out of warranty it is a $10 charge)

2 Years for HydroQuip Control Warranty

18 Months for HydroQuip Parts Warranty

12 Months from date of manufacture for Balboa Water Group VS & Parts Warranty

1 Year from date of purchase

5 Years from date of purchase for cords

1 Year from date of purchase for parts

2 Years from date of manufacture or 1yr from date of purchase (with proof of purchase)


1 Year from date of purchase

180 days from date of purchase, parts only

15 Months from date of manufacture

1 Year from date of purchase (same as Pentair)

1 Year from date of purchase


Last updated: July 5th 2023